Terms & Conditions
PART 1: General Terms and Conditions
Parties. In these terms and conditions, the words ‘Tutor’, ‘Client’ and ‘Student(s)’ refer to the individuals specified in Part 1 and, where applicable, any other individual with delegated authority working for and making decisions on their behalf.
Services Offered. The Tutor agrees to provide tuition to the Student(s) specified by the client, either in accordance with the details set out in Part 1 or as otherwise agreed subsequently between the Tutor and Client (preferably in writing, including by text message, email, via in-app messaging or any other means).
Fees. The Client agrees to pay in line with the following rates per hour:
3.1. Key Stage 3 & 11+: £35 per lesson for 1:1 Tuition | £20 per lesson for small groups sessions
3.2. Key Stage 4 (GCSE and Functional Skills): £38 per lesson for 1:1 Tuition | £25 per lesson for small groups sessions
3.3. Key Stage 5 (A Level): £45 per lesson for 1:1 Tuition
Payment Terms. The Client agrees to pay the tutor with 7 days of receiving an invoice.
Disbursements and Expenses. The Client agrees to pay disbursements and other expenses incurred by the Tutor on the Client’s behalf, as long as they have been agreed in advance of being incurred.
Cancellation by Client.
Notice Period: Students must provide at least 24 hours’ notice to cancel or reschedule a tutoring session. Cancellations made within this window will not incur any penalties.
Late Cancellations: Cancellations made with less than 24 hours’ notice, students will be marked as absent and will still be charged.
No-Shows: If a student fails to attend a scheduled session without prior notice, it will be considered a **no-show**, and the **full session fee** will be charged.
Emergency Cancellations: In cases of genuine emergencies (e.g., medical issues, family emergencies), the cancellation fee may be waived at the tutor’s discretion. However, communication must be made as soon as possible.
Rescheduling: Students may reschedule a session with at least 24 hours’ notice without penalty, subject to tutor availability. Frequent rescheduling may affect future scheduling preferences.
Multiple Cancellations: Repeated late cancellations or no-shows may result in loss of priority for future sessions or termination of the tutoring agreement.
Cancellation by Tutor. If the Tutor has to cancel a lesson, there will be no charge for that lesson and the Tutor will try to rearrange it at a mutually convenient time.
Technical Failure (online tuition). For online tuition, where the tutorial cannot take place or is ended prematurely due to technical failure, if the technical issue is due to the failure of the Client’s device or internet connection, this shall be treated as a cancellation by the Client and the lesson shall be chargeable. Where the technical issue is due to the failure of the Tutor’s device or internet connection, this shall be treated as a cancellation by the Tutor and shall not be chargeable.
Safeguarding and Professionalism. The Tutor acknowledges and agrees that they have, or will have prior to commencing tuition, an Enhanced DBS check (or equivalent criminal record check, where they reside outside the UK) dated within the last 12 (twelve) months and that they are happy to show the Client a copy on request. The Tutor further agrees either to procure a new Enhanced DBS check or equivalent every 12 (twelve) months or to register for the DBS Update Service (or equivalent) and to maintain high standards of professionalism, complying with the Code of Practice published by The Tutors’ Association, as amended.
Dispute Resolution. In the event of a dispute arising, the parties agree to take all necessary reasonable measures and act in good faith to resolve the dispute. Should this not be possible, both sides agree to consider Alternative Dispute Resolution (ADR).
PART 2: Safeguarding Statement for Families and Children
1. What Is Safeguarding and Why Do We Do It?
Safeguarding is any action taken to protect children (those under 18), and adults (those aged 18 or over) at risk (as defined in the Care Act 2014) from harm, whilst supporting their wellbeing and welfare. We will always safeguard the people we have contact with.
Safeguarding is something that we take seriously because we believe in supporting the wellbeing of others as well as their education.
2. How Do We Safeguard Children, and Adults at risk?
We have a safeguarding team which stays up to date with safeguarding laws and guidance. Our team have criminal background checks - enhanced DBS checks, and if they've lived abroad in the last 5 years they have an overseas police check too.
Our safeguarding team support our staff to be able to safeguard those we have contact with. They ensure the staff have confidential ways to report any concerns they may have for the wellbeing of children, or adults at risk.
When we work with schools or learning institutions, we make sure we're familiar with their safeguarding policies and team to ensure we can effectively communicate any concerns if we need to.
We guide tutors we work with to obtain enhanced DBS checks, engage with safeguarding training and resources, and know how to report any concerns they may have.
3. Who Might We Contact About Concerns?
If we have genuine concerns for the safety or welfare of a child or adult at risk we may need to seek advice on how to best support them, which could mean contacting other official services (e.g. the police or local authority safeguarding teams). We cannot promise to keep anything a secret when it concerns safety, but only because we care about the wellbeing of others.
Last Updated: 24/10/24
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